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Press Release

As Competition Increases In The Web Globalization Industry, International Quality Seal-of-Approval Becomes Essential In Distinguishing eTranslate's Service Offering

San Francisco, California -- November 7, 2000 -- eTranslate, the leading provider of Web globalization solutions, today announced that it is the first company in the Web globalization industry to be recognized for its quality management system by the International Organization for Standards (ISO) based in Geneva, Switzerland. eTranslate earned the ISO 9001 certification for the processes it has developed to deliver its Web Globalization services to international companies.

eTranslate offers complete solutions for Web globalization that include technical applications, consulting, and linguistic services. eTranslate's international network allows seamless support of a company's global digital presence, regardless of its operating hours.

"eTranslate's ability to be ISO 9001 certified is a validation of its superior delivery and commitment to service excellence," said Rick Moradian, Senior Vice President of Operations at eTranslate. "This certification definitely raises the bar for the other companies in the industry that wish to remain competitive in the future."

The extent of the ISO 9001 registration at eTranslate included evaluation of eTranslate's localization engineering, employee training and development, operation of the company's global network of language professionals, quality assurance, sales procedures, and technical applications.

ISO certification was conducted by TÜV Essen, a certification body of TÜV Mitte AG (Germany), which provides a range of testing and certification services for more than 100 industries worldwide. TÜV Essen performed on-site assessments, examined documented procedures and surveyed eTranslate's overall operations. To determine continued compliance, TÜV Essen will periodically conduct routine surveillance audits of eTranslate's operations and quality assurance programs.

"In my experience, a relatively young company achieving ISO 9001 certification in the very first audit without having had a preliminary audit is uncommon," said Sham Beri, Lead Auditor, TUV-Essen "We found eTranslate's quality management system to be compliant with ISO 9001, which is the most comprehensive standard because it includes design controls, engineered processes and in-depth verification and validation of quality practices."

About the International Organization for Standards The ISO 9000 Standard was written by representatives from the United States and 14 European countries. The requirements of the Standard are aimed primarily at achieving customer satisfaction by preventing nonconformity at all stages, from production through servicing. The requirements include management, leadership, a pro-active and well-trained work force, customer feedback, measurement, documentation, internal audits, continuous improvement, and third party validation.

About eTranslate eTranslate is a complete solutions provider that helps companies build international leadership and global communications reach using digital-based technology and a worldwide network of technical, linguistic and cultural professionals. Raising the standards of the Web globalization industry, eTranslate works seamlessly with companies to translate their Internet business model into global markets.

eTranslate GlobalWebTM solutions provide customized Web services including globalization consulting, technical integration, software engineering, professional language translation, and dynamic content management. eTranslate GlobalWebTM is supported by one of the largest proprietary networks of language professionals in the world. eTranslate, Inc. is headquartered in San Francisco and has offices in Belfast, Berlin, New York, Paris, Santiago, Sao Paulo, and Tokyo. More information can be found at

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